ROANOKE, Va. - The Better Business Bureau is warning residents of Southwest Virginia about a scam. It says someone claiming to be from Microsoft has been calling consumers offering virus protection.
The Bureau says the callers are actually scammers who are trying to get access to your computer to install viruses, then charge you high fees.
Microsoft's Online Safety and Security Center says the company will never make unsolicited phone calls.
If you get one of these calls, you're encouraged to hang up, then call your computer company.
BBB advises consumers follow these tips to protect themselves from scammers attempting to access their computer:
· Install a firewall and anti-virus program to protect your computer and personal information. Update these programs frequently.
· Update your operating system and web browser software regularly.
· Protect your passwords by keeping them in a safe place. Create different passwords for each online account that you have.
· Never give personal or financial information to unsolicited callers.
· Contact your service provider directly if you are concerned you may be exposed to viruses or other security threats.
· Do not open or respond to emails or click links from unknown senders; this might infect your computer with malware, or confirm that a spammer has reached a valid address.
· Find a computer repair company you can trust. Go to <http://www.bbb.org/> to find a BBB Accredited Business you can trust as well as check out a business.
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