In an effort to make sure Johnson City Power Board customers are kept informed about power outages.
The power board has gone to social media. Power board chief customer relations officer Brian Bolling says in this age of the smartphone, customers can now be more informed on the status of outages than ever before.
By logging on to JCPB.com or using the Smarthub app, folks can see if crews are working on the problem, how many people are out, and how long it will take before power is restored.
"We've gotten good response," Bolling said. "We found that a lot of our customers share information with their friends and retweet, so we're very pleased."
Bolling says their goal is to keep customers informed with the latest information possible.