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Doctor's rant on patient complaining about wait time goes viral

A video posted on Facebook Tuesday night appears to show a Gainesville doctor yelling at a patient and then grabbing her daughter's cell phone as she recorded the confrontation.

Jessica Stipe posted the video on her Facebook page after she said the doctor yelled at her when she complained she had been waiting at the Gainesville After Hours clinic for an hour and 15 minutes. Stipe told our sister affiliate CBS 4 Gainesville she called Gainesville Police after the doctor grabbed her daughter's phone and "shoved her" when she tried to get it back.

 

Gainesville Police said on Wednesday that there is an open an active investigation. A representative at Gainesville After Hours said she had no comment on the matter but would forward calls to a manager.

In the post that has since been shared more than 1,800 times, Stipe wrote that she was "severely sick" and had made a 6:30 appointment at the clinic. By 7:45, she said doctors had only taken a urine test and she was throwing up in a trash can. That's when, she said, she asked for her co-pay back so she could go home and be seen somewhere else the next day.

The video starts with Stipe telling the doctor that it would be helpful for staff to tell patients if they're not going to be seen in a timely manner.

"Are you kidding me?" the doctor said. "Do you know how many people ... I've got seven rooms back there. It's 7:45 and we've already been working on you. We've done a urine test on you, I've seen you."

She tells the doctor that they've only done the urine test. He asked if she thought that only took three seconds. She says she doesn't know how long that takes. He asks if she wants to be seen or not. She says she wants to go home and get in bed.

"Then fine," he tells her. "Get the hell out. Get your money and get the hell out."

The doctor says she'd be waiting three hours if she went to another clinic, nine hours if she went to the ER.

The daughter recording the exchange can be heard saying "OK, you can get out of her face."

The doctor tells Stipe, "Get the f*** out of my office. Now."

Both Stipe and her daughter tell him she's recording. The doctor holds the daughter open for them to leave. When the daughter asks his name, he says, "You're recording this?" and appears to grab the phone and walk down the hallway with it.

Stipe told CBS 4 she believes he attempted to delete the video and then threw the phone back at her.

Stipe said she has contacted an attorney. The video is available to view by clicking here. (*Editor's note: The video clip contains profanity. Viewer discretion is advised.)


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