An apology from an employee
A couple of posters claiming to work for American tried to offer some perspective.
"I work for AA, on the ramp," wrote bbrooks1963. "And I would like to tell all of you: Sorry! Some of us really do all we can to provide the best service this airline can provide. I'm one of those unfortunate ones that just might be out of a job soon, but I still and will till the end, do my job to the best of my ability and without fail."
That comment got more than 100 "likes" from our readers.
Better airline food could help
"Things would turn around, if they served 'special brownies' ... made by the California Pot Growers Association," wrote Hermes96.
"The service would still stink, but you would not care anymore."
What do you think? Share your thoughts in the comments area of this story.