"We have seen countless families who have maxed out credit cards and used all of their savings before they even ask for help," she said.
Even if they do know there is help out there, many don't know how to navigate the system and may need help using online systems or filling out paperwork. So de Toledo and her staff or volunteers will walk them through the process.
Louise Reaves, 60, got in touch with de Toledo to help her navigate the court system and get custody and benefits for her young granddaughter. Six years ago, Reaves' daughter dropped the baby off at her house, promising to return when she got back on her feet; she hasn't come back.
"Sylvie was able to walk me through everything that I needed," Reaves said. "I was able to get medical assistance for (my granddaughter). I was able to get clothing for her ... rent. They helped me get on my feet where I could help myself."
She credits the group with keeping her family together.
"Without me joining (the group), I don't know where we would be," she said. "I'm going to be honest with you. I don't know if (my granddaughter) would be in a group home or a foster home or what. It was rough."
De Toledo said her group has kept thousands of children from entering the foster care system, and they've also kept siblings from being separated.
"We've literally saved families," she said.
But the true heroes, she said, are the caregivers.
"It's really the grandparents and the relatives who are doing this that deserve the recognition for putting their own lives on hold," she said. "I just was able to plant a seed with something that happened in my own family. ...
"From a family tragedy, something wonderful has happened."
Want to get involved? Check out the Grandparents as Parents website at www.grandparentsasparents.org and see how to help.